burger icon
Palace Of Chance Canada
Log In

Contact Us

Contact Palace Of Chance

If you need assistance when using the services offered through palaceofchance-ca.com for Canada-based players, you can reach the support team via the secure contact form below. Please provide a valid email address or messenger contact and a clear description of your request so that our team can review and respond efficiently.

We aim to reply to most inquiries within one business day. However, response times may vary depending on the volume and complexity of your request. For time-sensitive matters related to your Palace Of Chance account or transactions on palaceofchance-ca.com, we recommend using live chat where available. Our customer support team operates 24/7 to assist eligible users, subject to any scheduled maintenance or force majeure events.

Primary Contact Channels

You may contact the Palace Of Chance support and information team through the following dedicated channels associated with palaceofchance-ca.com:

Telephone numbers and a physical mailing address for Palace Of Chance are not currently specified. Corporate operations for the wider Virtual Casino Group are based in Costa Rica, and certain historically claimed eGaming licences are associated with Curaçao. These details do not change the fact that services accessed via palaceofchance-ca.com are provided on an offshore basis to Canadian residents and are not licensed by any Canadian provincial or territorial gaming authority as of 2026.

Important Compliance and Jurisdiction Information

  • Operator and group information: The services marketed to Canadian players through palaceofchance-ca.com are operated within the wider Virtual Casino Group. Available corporate information indicates a corporate ID 3-102-525732 in Costa Rica. Palace Of Chance does not currently present a fully specified registered street address, tax identification number, or Canadian licensing details. Canadian users should understand that they are dealing with an offshore operator.
  • Licensing status (offshore, non-Canadian): The Palace Of Chance brand has historically referred to Curaçao eGaming licence references such as 1668/JAZ and 365/JAZ. Based on available information up to and including 2026, these references are marked as unverified and may not reflect a currently active, validated licence under Curaçao's new LOK regulatory framework. Palace Of Chance therefore operates in a "grey market" context for Canada and is not endorsed, licensed, or regulated by Canadian provincial regulators (including, without limitation, AGCO, BCLC, ALC, Loto-Québec, SIGA, WCLC, or any equivalent authority).
  • Canadian law and user responsibility: Online gambling laws and enforcement practices vary by province and territory in Canada and may change over time. By contacting the support team or using palaceofchance-ca.com, you are responsible for ensuring that your use of offshore gambling services is lawful in your specific location and that you meet all minimum age and eligibility requirements. Palace Of Chance support staff cannot provide legal advice and cannot confirm the legality of online gambling in your jurisdiction.
  • Age and eligibility confirmation: Support services are intended solely for individuals who are of legal gambling age in their province or territory of residence (which is generally 18 or 19 years old, depending on where you live) and who are not otherwise prohibited from accessing offshore gambling services. When you contact Palace Of Chance, you may be asked to confirm or prove your age and eligibility before certain information can be discussed or any account-specific assistance can be provided.

Use of the Contact Form and Personal Information

  • Information you provide: When you submit a request through the contact form below, you will be asked to provide (at minimum) a valid email address or messenger contact and a message describing your question or concern. You should avoid including highly sensitive personal information (such as full payment card numbers, complete bank account numbers, or government identification numbers) in the free-text message field. Support staff may later request additional verification details through a more secure channel if required.
  • Data handling and privacy: Personal information submitted through palaceofchance-ca.com is handled in line with the site's applicable privacy and security practices as set out in the relevant privacy policy and terms and conditions published on the official websites (including, where referenced, the legacy policy pages on palaceofchance.com). As an offshore operator, Palace Of Chance is not subject to all Canadian privacy statutes in the same manner as a domestic regulated operator; however, reasonable technical and organizational measures are expected to be in place to protect data against unauthorized access, loss, or misuse.
  • Purpose limitation and retention: The information provided through the contact form will generally be used for the following purposes: responding to your query, verifying your identity if needed, investigating complaints or transaction issues, improving customer service processes, and meeting any applicable obligations under the laws of the operator's jurisdiction(s). Data may be retained for as long as necessary to fulfill these purposes, to meet legal retention requirements, or to resolve disputes, subject to internal retention and deletion policies.
  • Cross-border considerations: Because the parent operator is based outside Canada (notably in Costa Rica, with historical links to Curaçao), your information may be stored or processed on servers and systems located outside of Canada. By using the contact form or emailing the addresses listed above, you acknowledge that your information may be transferred internationally and that the laws of those jurisdictions may provide a different level of protection compared to Canadian privacy legislation.

Support Scope, Limitations and Escalation

  1. Scope of support: The customer service team for Palace Of Chance can generally help with account access issues, bonus queries, transaction questions, technical problems with games, and clarification of the site's rules and promotional terms as they apply to palaceofchance-ca.com. For security reasons, the team may not be able to discuss detailed account information unless your identity has been properly verified.
  2. Limitations of assistance: Support agents cannot provide financial, taxation, or legal advice, including advice about the legality of offshore gambling in your province or territory, the reporting of gambling winnings to the Canada Revenue Agency, or the enforceability of any offshore terms and conditions. Likewise, they cannot confirm or guarantee the current status of any third-party licences or certifications, which may change over time and may remain unverified during the ongoing regulatory transitions expected through at least 2026.
  3. Disputes and complaints: If you have a complaint about a specific transaction, bonus, or game outcome, you should first raise the issue clearly and in writing through the contact form or by email to [email protected]. Include relevant dates, game titles, transaction IDs, and screenshots where possible. The support team will review your complaint and aim to respond within a reasonable period. Because Palace Of Chance operates in an offshore, grey-market context for Canada and may rely on unverified or transitioning licensing in Curaçao, independent dispute resolution mechanisms comparable to Canadian provincially regulated operators may not be available or may be limited. You may have the option to escalate to any third-party dispute channel identified in the site's main terms and conditions, but such channels are not guaranteed to meet Canadian regulatory standards.
  4. No guarantee of outcome: While Palace Of Chance aims to resolve customer issues fairly, contacting support does not guarantee a particular outcome or decision in your favour. Any remedies, credits, or adjustments to your account are discretionary and subject to the site's terms and promotional rules as they apply at the time of the incident.

Regional compliance note for Canadian users (2026): Palace Of Chance, operating via palaceofchance-ca.com, accepts Canadian players on an offshore basis and is not regulated by Canadian provincial gaming authorities. Contacting the support team or using this site does not establish any special consumer protections under Canadian gambling legislation beyond those that may apply by operation of general law. Before playing or depositing, you should review the applicable terms and conditions, understand that licensing references such as 1668/JAZ and 365/JAZ are presently unverified, and carefully consider the risks associated with using grey-market offshore gambling services.