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Palace Of Chance Canada
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Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the website palaceofchance-ca.com, marketed as Palace Of Chance ("Palace Of Chance"), including your access to and use of all gaming products and services offered through this site. By creating an account, accessing, or using any part of the services, you confirm that you have read, understood, and agreed to be bound by these Terms. These Terms are effective as of 1 January 2026 and supersede any prior version applicable to Canadian-facing use of palaceofchance-ca.com.

Definitions

For the purposes of these Terms, the following expressions shall have the meanings set out below:

  • "Operator" means Virtual Casino Group, a corporate entity with Corporate ID 3-102-525732 based in Costa Rica, operating and managing the online gaming services offered via palaceofchance-ca.com under the brand "Palace Of Chance".
  • "Website" or "Site" means the domain palaceofchance-ca.com and any related subdomains, mobile versions, and applications that provide access to the services of Palace Of Chance.
  • "User" or "Player" means any natural person who accesses the Website, registers an account, or in any manner uses the services offered by the Operator on palaceofchance-ca.com.
  • "Account" means a personal, non-transferable user account registered in the name of a Player on the Website, enabling participation in games and related services.
  • "Services" means all gaming, betting, promotional, informational, and ancillary services provided by or through palaceofchance-ca.com, including but not limited to casino games, bonuses, loyalty programs, and customer support.
  • "Game(s)" means any casino, slot, table, live dealer, or similar interactive gambling product made available on the Website.
  • "Bet" or "Wager" means any amount of real money or bonus funds staked by a Player on the outcome of a Game offered on the Website.
  • "Bonus" means any promotional benefit, including but not limited to bonus funds, free spins, cashback, or loyalty rewards, credited to a Player subject to specific terms and wagering requirements.
  • "Wagering Requirement" means the multiple of the Bonus amount and/or deposit amount that must be bet by the Player before any associated Bonus funds or winnings may be withdrawn.
  • "KYC" (Know Your Customer) means the identity verification procedures used by the Operator, including collection and review of documents to confirm a Player's identity, age, payment method ownership, and other required details.
  • "Restricted Jurisdiction" means any country, territory, or province where online gambling is prohibited or where the Operator has elected not to accept players, irrespective of their physical location.
  • "Business Day" means any day other than Saturday, Sunday, or public holidays in the jurisdiction where the Operator's primary payment processing activities occur.
  • "Chargeback" means a reversal or attempted reversal of a deposit or other payment initiated by a Player through a bank, card issuer, or payment provider.

Account Registration

Eligibility and Age Requirements

  • Minimum age: To register and use an Account on palaceofchance-ca.com, you must be at least 18 years old, or older if the minimum legal gambling age in your province or territory exceeds 18. By registering, you warrant that you meet the highest applicable legal age requirement.
  • Local law responsibility: You are solely responsible for ensuring that accessing and using the Website is lawful in your specific Canadian province or territory and in any other jurisdiction from which you access the Services. The Operator does not provide legal advice and does not guarantee that the Services comply with local laws in your jurisdiction.
  • Canadian gray-market context: The Services are provided on an offshore basis by an operator based in Costa Rica with historically claimed Curaçao eGaming references (license numbers 1668/JAZ and 365/JAZ, both unverified as of 2026). The Website is not regulated by any Canadian provincial gaming authority, and Canadian players use the Services as cross-border consumers.

Registration Process

  1. Account creation: To open an Account, you must complete the online registration form, providing at least your full name, date of birth, country and province of residence, valid email address, and a chosen username and password.
  2. Email verification: Upon registration, an email will be sent to the address you provided. You must follow the verification link or instructions in that email to activate your Account. The Operator may restrict or block access until successful verification.
  3. KYC documentation: At any time, including before deposits, before withdrawals, or in connection with security checks, you may be required to provide KYC documents, such as:
    • Government-issued photo ID (passport, driver's licence, or national ID).
    • Proof of address (utility bill, bank statement, or similar dated within the last 3 months).
    • Proof of ownership of payment methods used (redacted bank statement, card copy with masked digits, e-wallet screenshot).
    Failure to provide accurate and valid documents may result in suspension or closure of your Account and withholding of funds in accordance with these Terms and applicable law.
  4. One account policy: You may hold only one Account with Palace Of Chance on palaceofchance-ca.com. If duplicate or linked accounts are detected, the Operator may merge, suspend, or close such Accounts and void associated Bonuses or winnings.

User Obligations

  • Accuracy of data: You agree to provide accurate, current, and complete information during registration and to promptly update such information if it changes. The Operator may rely on the information supplied by you without additional verification unless required by law or internal risk controls.
  • Password and security: You are solely responsible for safeguarding your login credentials. You must:
    • Keep your username and password strictly confidential.
    • Not share your Account with any third party.
    • Notify the Operator immediately at [email protected] if you suspect unauthorized access to your Account.
    The Operator is entitled to treat any activity conducted through your Account as having been authorized by you until you have notified the Operator of suspected misuse.
  • Use for personal, non-commercial purposes only: You agree to use the Account and the Services solely for personal entertainment. Use of the Website for commercial, professional, or group play purposes, or as part of any betting syndicate, is prohibited.
  • Prohibited conduct: You agree not to:
    • Open an Account on behalf of another person or allow another person to use your Account.
    • Use the Services if you are located in a Restricted Jurisdiction at the time of play.
    • Engage in fraudulent, collusive, or otherwise unlawful conduct in connection with the Services.

Betting & Gameplay Rules

General Rules for Placing Bets

  • Availability of Games: The Operator determines, at its sole discretion, which Games are offered on palaceofchance-ca.com, their rules, and whether specific Games are made available to Canadian players. Game rules may be provided in-game or via separate rule pages and form part of these Terms.
  • Placing a Bet: A Bet is deemed placed when it is accepted by the Operator's servers and appears in your game history. Transmission delays or display issues on your device do not affect the time at which a Bet is recorded on the Operator's systems.
  • Minimum and maximum stakes: Each Game may have its own minimum and maximum stake limits, which are displayed within the Game interface. The Operator may adjust these limits at any time without prior notice, but such changes will not affect Bets already accepted.
  • Currency: Bets are placed and settled in the currency shown in your Account (typically CAD or another clearly displayed account currency). Currency conversions, if applicable, may be performed by payment processors or your financial institution, and you bear any associated costs.

Modification and Cancellation of Bets

  • Irreversibility of confirmed Bets: Once a Bet has been confirmed and accepted by the Operator's systems, you may not modify or cancel it. It is your responsibility to review your Bet carefully before confirming.
  • Misstakes and obvious errors: In the event of an obvious error (e.g., manifestly incorrect odds, malfunctioning Game, technical glitch), the Operator reserves the right to:
    • Void the affected Bet(s) and return the stake(s); or
    • Adjust the settlement to reflect the correct market or Game configuration as would reasonably have been offered absent the error.
    Decisions taken in good faith by the Operator in such circumstances will be final.
  • Interrupted play: If your connection is lost during a Game but the Bet has already been accepted, the result will be determined by the Game's servers and reflected in your balance. You can usually review completed game rounds in your game history.

Rules of Conduct and Fair Play

  • Anti-fraud and collusion: You agree not to engage in:
    • Collusion with other players.
    • Use of bots, automated tools, or software that manipulates gameplay.
    • Exploitation of bugs, loopholes, or Game malfunctions.
    • Money laundering, terrorist financing, or any other criminal activity via the Services.
    The Operator may void Bets, withhold funds, and close Accounts where it has reasonable grounds to suspect such conduct.
  • Live casino and chat behaviour: Where live dealer Games or chat functions are available, you must:
    • Refrain from insults, harassment, hate speech, or discriminatory language toward dealers, staff, or other players.
    • Not promote illegal activities, other gambling sites, or products and services unrelated to Palace Of Chance.
    • Not share personal contact details or solicit personal information from others.
    The Operator may mute, restrict, or permanently ban chat access or your Account for violations.
  • Game results and fairness: Game outcomes are determined by random number generators (RNGs) or by physical equipment in live Games. While the Operator historically referenced Curaçao eGaming license numbers 1668/JAZ and 365/JAZ (unverified as of 2026), it seeks to maintain fair and transparent gaming practices. However, no representation is made that the Services are certified by a Canadian authority.

Bonus Terms

General Bonus Conditions

  • Promotional nature: All Bonuses and promotions on palaceofchance-ca.com are discretionary and may be offered, changed, or withdrawn at any time. A Bonus may be subject to separate, promotion-specific terms, which apply in addition to these Terms.
  • Eligibility: Bonuses are generally limited to one per Player, household, IP address, payment method, device, and shared environment (e.g., dormitory, workplace). The Operator may refuse or revoke a Bonus if it reasonably suspects abuse or breach of these conditions.
  • Activation: To activate a Bonus, you may be required to:
    • Enter a bonus code during deposit; and/or
    • Opt-in through a promotion page; and/or
    • Confirm participation via email or in-account message.

Wagering Requirements and Timeframes

  • Standard wagering: Unless otherwise stated, Bonuses and associated winnings are subject to a wagering requirement, commonly expressed as a multiple (for example, 30x - 60x) of the Bonus amount and/or deposit amount. The exact multiple and applicable funds are stated in the specific promotion.
  • Completion of wagering: You must meet the full wagering requirement within the specified timeframe (for example, within 30 days from Bonus credit, or a shorter period for certain offers). If the timeframe expires before wagering is completed:
    • The remaining Bonus balance will be forfeited; and
    • The Operator may also remove any winnings generated from that Bonus, crediting back your remaining real-money balance.
  • Contribution of different Games: Different Games may contribute differently to wagering requirements. For example:
    • Most slots: 100% contribution.
    • Table games, video poker, live casino, and low-risk bets: 0% - 20% contribution or fully excluded.
    The exact contribution table is defined in each promotion and/or general bonus policy page and forms part of these Terms.

Prohibited Games and Bonus Abuse

  • Prohibited play patterns: The following activities are considered Bonus abuse and may result in removal of Bonuses, confiscation of winnings, and closure of your Account:
    • Placing single or multiple Bets covering a high percentage of outcomes (e.g., betting on red and black simultaneously in roulette) with Bonus funds.
    • Using Bonus funds to progress through a Game (e.g., building up feature rounds or bonus rounds) and then switching to real-money play to exploit the accumulated value.
    • Using multiple Accounts or coordinated group play to secure repeated Bonuses or circumvent restrictions.
  • Maximum bet with Bonus funds: A maximum permissible Bet per spin or game round while wagering a Bonus may be imposed (for example, not exceeding a defined amount in CAD). Bets placed above this limit may not count towards wagering and may lead to forfeiture of the Bonus and associated winnings.
  • Combining promotions: Unless explicitly allowed:
    • You may not combine multiple active Bonuses or promotions on the same deposit or set of Bets.
    • Any attempt to stack Bonuses may lead to the cancellation of one or more promotions and adjustment of balances accordingly.

Payments & Withdrawals

Deposits

  • Payment methods: The Operator may make available various deposit methods, including:
    • Credit and debit cards.
    • E-wallets and other digital payment services.
    • Bank transfers and vouchers.
    • Cryptocurrencies, where supported by third-party processors.
    Availability may depend on your location, chosen currency, and payment provider rules.
  • Processing and limits: Minimum and maximum deposit amounts are displayed in the cashier section. Deposits are generally processed instantly but may sometimes be delayed by your bank or payment provider.
  • Fees: The Operator aims not to charge deposit fees. However, third-party payment providers, banks, or currency conversion services may impose charges for which the Operator is not responsible.
  • Source of funds: By depositing, you confirm that:
    • The funds originate from lawful sources; and
    • You are the rightful owner and authorized user of the payment method used.
    The Operator may request proof of source of funds or wealth in line with internal risk and compliance procedures.

Withdrawals

  • General conditions: Withdrawals are subject to:
    • Successful completion of any applicable KYC checks; and
    • Completion of any outstanding wagering requirements; and
    • Verification of ownership of the payment method used.
  • Method of withdrawal: Where possible, withdrawals will be processed via the same method used to deposit. If this is not feasible, the Operator may propose an alternative method that is reasonable and in line with internal policies and payment processor constraints.
  • Processing times: The Operator endeavors to review and process withdrawal requests within a reasonable period, typically within 1 - 5 Business Days after all required verifications are completed. Actual receipt of funds may depend on your bank or payment provider.
  • Limits and fees: Minimum and maximum withdrawal amounts per transaction and per time period are indicated in the cashier section. The Operator may charge reasonable administrative or processing fees for certain withdrawal methods or for multiple successive withdrawals, as shown at the time of the request.
  • Dormant and inactive Accounts: Where your Account has been inactive for an extended period, the Operator may apply dormant account procedures, including reasonable administration fees, in accordance with its policies and applicable law. Any such fees will not exceed your Account balance.

Refunds, Chargebacks, and Reversals

  • Refund policy: Bets placed and completed are final and non-refundable. Refunds of deposits may be granted only in exceptional circumstances and at the sole discretion of the Operator, subject to enhanced verification and the deduction of any processing costs or Chargebacks.
  • Chargebacks: If you initiate a Chargeback or otherwise reverse a deposit:
    • The Operator may immediately suspend your Account and any associated Accounts.
    • All Bonuses and winnings may be forfeited.
    • The Operator may seek to recover the reversed amounts, along with any reasonable associated costs, from you.
  • Bonus-related refunds: If a Bonus is tied to a particular deposit and that deposit is refunded or reversed, the Operator may remove the Bonus and associated winnings in full.

Limitation of Liability

Operator's Obligations and Service Provision

  • Reasonable care: The Operator will provide the Services using reasonable skill and care, consistent with offshore industry standards applicable to online gambling operators based in Costa Rica and historically referencing Curaçao eGaming frameworks (unverified for 1668/JAZ and 365/JAZ as of 2026).
  • Fairness and accuracy: The Operator aims to ensure that:
    • Games operate fairly and as described.
    • Results are accurately recorded and reflected in your Account balance.
    However, all Services are provided "as is" and "as available", without any representation or warranty of uninterrupted access or error-free operation.

Exclusions and Limitations

  • Technical failures: The Operator is not liable for:
    • Technical failures or interruptions of the Website or Games, including server downtime, software bugs, or maintenance.
    • Failures, delays, or interruptions attributable to your internet connection, device, or software.
    • Incompatibility between your hardware or software and the Website.
  • Indirect and consequential loss: To the maximum extent permitted by applicable law, the Operator shall not be responsible for:
    • Loss of profits, business, revenue, contracts, or anticipated savings.
    • Loss or corruption of data or damage to goodwill or reputation.
    • Any indirect, special, incidental, or consequential damages, whether arising in contract, tort, or otherwise.
  • Maximum compensation: Where the Operator is found liable to you in connection with a specific Bet, Game, or transaction, its maximum aggregate liability shall not exceed:
    • The amount of the Bet or Wager placed on the relevant Game; or
    • Where the claim does not relate to a specific Bet, the lesser of your net deposits to the Website during the six (6) months preceding the event giving rise to the claim, and an amount that is reasonable under the circumstances.

Local Law Considerations

  • Canadian consumer protections: As a Canadian player using offshore Services, your primary contractual relationship is with an operator based in Costa Rica. Some Canadian consumer protection laws may not apply or may apply differently to cross-border services. Nothing in these Terms excludes any non-waivable statutory rights you may have under applicable law.
  • Responsible gambling and personal risk: Gambling involves financial risk. You acknowledge that:
    • You may lose some or all of the funds deposited.
    • You are fully responsible for your own gambling decisions and financial limits.
    The Operator is not responsible for any gambling-related harm, except to the limited extent required by applicable law and as expressly set out in these Terms.

Intellectual Property Rights

Ownership of Content and Software

  • Proprietary rights: All content on palaceofchance-ca.com, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, software, and underlying source code, is owned by the Operator, its affiliates, or its licensors and is protected by copyright, trademark, and other intellectual property laws.
  • Licenced software: The Games and related software are provided under licence from third-party suppliers. You are granted a limited, non-exclusive, revocable licence to use such software solely to access and use the Services for personal entertainment.

Permitted and Prohibited Uses

  • Permitted use: Subject to these Terms, you may:
    • Access and view the Website and its content via standard web browsers.
    • Print or download extracts for your personal, non-commercial reference only, provided you do not remove any proprietary notices.
  • Prohibited acts: You may not, without the prior written consent of the Operator:
    • Copy, reproduce, distribute, publish, display, perform, modify, translate, adapt, or create derivative works from any part of the Website, its content, or software.
    • Reverse engineer, decompile, disassemble, or otherwise attempt to derive source code from the software used in connection with the Services, except where such activities are expressly permitted by applicable law and only to the extent of such permission.
    • Use any automated tool (including bots, crawlers, or scrapers) to access or interact with the Website, except for bona fide indexing by general-purpose search engines.
  • Trademarks: All trademarks, service marks, trade names, and trade dress used on palaceofchance-ca.com, including "Palace Of Chance" and associated logos, are proprietary to the Operator or its licensors. You receive no rights to such marks and may not use them in any manner that may cause confusion or imply endorsement without prior written authorization.

Privacy & Data Protection

  • Reference to Privacy Policy: The collection, use, storage, and disclosure of your personal data in connection with your use of palaceofchance-ca.com are governed by the Operator's Privacy Policy, as amended from time to time and made available on the Website.
  • Data processing: By using the Services, you acknowledge and agree that:
    • Your personal data will be processed by the Operator and its service providers, including those located outside Canada (such as in Costa Rica, Curaçao, Cyprus, Malta, or other jurisdictions), for purposes including account administration, KYC checks, payment processing, fraud detection, and provision of marketing communications where permitted.
    • Such processing is carried out in accordance with the Privacy Policy and applicable data protection laws in the relevant jurisdictions, to the extent such laws apply.
  • Your responsibilities: You are responsible for ensuring that all information provided to the Operator is accurate and kept up to date and that you review the Privacy Policy periodically to stay informed about how your data is handled.

Changes to Terms

  • Right to amend: The Operator may modify these Terms at any time to reflect changes in laws, regulations, industry practices, technological developments, or the Operator's business operations.
  • Notice of changes: When material changes are made, the Operator will use reasonable efforts to notify you by:
    • Posting the updated Terms on palaceofchance-ca.com with a revised "effective date"; and/or
    • Displaying a prominent in-site banner or pop-up; and/or
    • Sending an email to the address registered to your Account.
  • Acceptance of updated Terms: Continued use of the Website or Services after the effective date of updated Terms constitutes your acceptance of those changes. If you do not agree to the updated Terms, you must:
    • Stop using the Services immediately; and
    • Contact customer support to close your Account and request withdrawal of any remaining eligible funds, subject to these Terms.

Termination & Suspension

Operator's Right to Suspend or Terminate

  • Grounds for action: The Operator may suspend, restrict, or terminate your Account, in whole or in part, without prior notice where it reasonably believes that:
    • You have breached these Terms or any Game or Bonus rules.
    • You have engaged in fraud, collusion, money laundering, or other unlawful or improper conduct.
    • You have provided false, inaccurate, or misleading information during registration or KYC procedures.
    • Your use of the Services may expose the Operator to regulatory, financial, or reputational risk.
  • Measures during suspension: During any period of suspension, you may be prevented from:
    • Accessing your Account and the Website;
    • Placing Bets or participating in promotions; and
    • Withdrawing funds, pending completion of any investigation.

Closure of Accounts and Refund of Funds

  • Operator-initiated closure: If the Operator decides to close your Account:
    • It will, where reasonably practicable, notify you via email or in-account message, using your most recent contact details.
    • Subject to any rights to withhold or offset funds (e.g., in cases of fraud, Chargebacks, or regulatory requirements), the Operator will arrange for the return of any remaining real-money balance to you via a suitable payment method.
  • Player-initiated closure: You may request closure of your Account at any time by contacting [email protected]. Before closure:
    • You should withdraw any available real-money balance subject to applicable verification requirements.
    • Outstanding Bonuses and associated wagering requirements may be cancelled upon closure.
  • Irreversible decisions on funds from illegal activity: If the Operator determines that funds in your Account are linked to illegal activity or severe breaches of these Terms, it may be required or entitled to withhold such funds, report the matter to relevant authorities, and refuse refunds, subject to applicable law.

Governing Law & Jurisdiction

Applicable Law

  • Operator's jurisdiction: These Terms, your Account, and your use of the Services are governed by and shall be construed in accordance with the laws of Costa Rica, without regard to conflict-of-laws principles.
  • Offshore, cross-border nature: You acknowledge that:
    • The Operator is registered and based outside Canada (Costa Rica); and
    • The Services are provided to Canadian players on a cross-border, offshore basis.
    Nothing in these Terms constitutes a representation that the Services are licensed or regulated by any Canadian authority.

Dispute Resolution

  • Internal complaint process: If you have a complaint, you should first contact customer support at [email protected] with full details of the issue. The Operator will use reasonable efforts to investigate and respond within a reasonable period.
  • Escalation: If you are dissatisfied with the outcome of the internal complaint process, you may request further escalation within the Operator's organization (for example, to a supervisor or designated complaints officer). The Operator may also refer to or cooperate with any applicable alternative dispute resolution (ADR) mechanisms that it recognizes from time to time, although use of such ADR is not guaranteed.
  • Court jurisdiction: Subject to any mandatory provisions of law that confer rights on consumers to bring proceedings in other courts, any dispute arising out of or relating to these Terms, your Account, or the Services shall be submitted to the competent courts of Costa Rica, and you hereby irrevocably submit to the jurisdiction of those courts.

Contact Information

If you have any questions, complaints, or requests relating to these Terms, your Account, or the Services on palaceofchance-ca.com, you may contact the Operator using the details below:

The Operator's corporate base is in Costa Rica under Corporate ID 3-102-525732 (Virtual Casino Group). As of the effective date of these Terms, a full postal address and telephone numbers are not publicly specified for the Palace Of Chance brand. Any updates to contact or address details will be published on palaceofchance-ca.com and shall be deemed incorporated into these Terms.